Shipping policy

Big Dawgs Toyota Tuning is a veteran-owned Toyota performance shop based in Tennessee. This policy explains how we process, ship, and deliver your orders.

Order Processing

Orders are processed within 2–3 business days (Monday–Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day. During product launches, sales, or high-volume periods, processing may take slightly longer — we'll notify you by email if there's a significant delay.

Before shipping, we may verify fitment details for your vehicle (year, generation, trim, and drivetrain) to make sure you receive the correct part. Responding quickly to any fitment questions helps us ship your order without delay.

Shipping Rates & Options

We currently ship within the United States only.

Standard Shipping — FREE on all orders. Typically arrives in 3–7 business days after processing, depending on your location.

Express Shipping — $15 flat rate. Prioritized processing and faster transit, typically 1–3 business days after processing.

We ship via UPS, USPS, and FedEx, and we select the carrier best suited to your item's size, weight, and destination.

Remote Tuning Services

Remote tuning is delivered electronically — nothing physical ships. After purchase, you'll receive instructions by email on how to send us your vehicle data and receive your tune. There is no shipping charge for remote tuning services.

California / CARB-Restricted Parts

Certain emissions-related performance parts are not legal for sale or use in California and cannot be shipped to California addresses. If a product is CARB-restricted, California will not appear as an available shipping destination at checkout for that item. Orders placed for restricted parts with a California shipping address will be canceled and refunded. It is the customer's responsibility to know their state and local emissions regulations.

Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after you receive it.

Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you need to change your address after ordering, contact us as soon as possible at info@bigdawgstoyotatuning.com — we can update it only if the order has not yet shipped.

Damaged, Lost, or Missing Packages

If your order arrives damaged, keep all packaging and take photos of the damage, then contact us within 48 hours of delivery at info@bigdawgstoyotatuning.com so we can file a claim and make it right.

If your tracking shows "delivered" but you can't locate the package, check with household members and neighbors, then contact us within 7 days and we'll work with the carrier to investigate.

If tracking hasn't updated for 7+ business days, reach out and we'll open a trace with the carrier.

Large & Oversized Items

Some larger items (such as bumpers, skid plates, or wheel/tire packages) may require special handling and can take additional transit time. If your item requires freight delivery, we'll contact you to coordinate.

Questions?